Shipping policy

Shipping Policy

Thank you for shopping with STL The Lab LLC. We take pride in every custom piece we create. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2–5 business days.

Orders are not shipped or delivered on weekends or holidays.

Because our products are custom-printed (DTF/Sublimation), please understand that "Processing Time" is the time we need to prepare and print your order before it is handed to the carrier. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3–7 business days (via USPS/UPS)

• Expedited Shipping: 1–3 business days

Delivery delays can occasionally occur due to carrier issues or seasonal volumes.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

STL The Lab LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Note for Missouri Residents: Sales tax will be applied to your order at checkout based on Missouri state law.

5. Damages

STL The Lab LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We currently ship primarily within the United States. (If you ship to Canada or elsewhere, you can list those countries here).